Working with us

The Lifetime Care and Support Scheme purpose is to support people who have suffered a catastrophic injury as a result of a motor accident in the ACT. We do this in partnership with service providers like you.

Service providers include:

• medical practitioners and allied health professionals
• case managers
• attendant care providers
• other service providers, including equipment suppliers and home maintenance or modification providers.

Severe injuries include:

• traumatic brain injury
• spinal cord injury
• amputations
• burns
• permanent blindness.

For more information on eligibility and applying to the Scheme see Eligibility and How to apply.

Becoming a service provider

Case managers work with the participant to reflect on their current circumstances, identify their goals and support needs, and monitor their progress. They also work closely with Lifetime Care staff and service providers to coordinate the services a participant needs and promote independence.

Further information is available on the website below:

Case Managers working with people with severe injuries

Case managers

All case managers must be approved by us to deliver services to Scheme participants. For information on how to apply to be an approved case manager (LTCS), see Case management .

Attendant care providers

We have a panel of attendant care providers who are approved to offer services to our participants for a contract term following an open tender process. See Attendant care providers for information on our panel.

Dispute assessors

If you’re a Lifetime Care participant or a worker in the Workers Care Program, and you wish to make a complaint, please let your Case Manager or contact know. They may be able to sort out your concerns immediately.

You can also fax, email or post your feedback to us or alternatively, you can fill out an online feedback or complaints form .

Building modifications

If you are a Lifetime Care participant, we can pay for:

• home modifications to allow you to easily enter, exit and move around your home independently and safely
• home automation systems to help you control home functions and features if you have difficulties with mobility and upper limb function
• vehicle modifications to help you get back to full participation in your life and community. We will work with you to determine your home and vehicle modification needs.

Refer to the link below for further information:

Home and vehicle modifications .

Getting paid

We make direct payments to service providers for approved treatment, rehabilitation and care services.

Refer to the steps in the link below on how to invoice the Lifetime Care and Support Scheme:

Invoicing and payment for services .

Who you can contact for information

Most participants will have a case manager. They are the main contact for other service providers and are responsible for organising and requesting most treatment, rehabilitation and care for participants. Contact the participant's LTCS coordinator to find out more about case managers.

Each participant also has a LTCS coordinator. Their job is to be the first point of contact at our agency. They can also provide you with information about the needs of the participant and the Scheme. They can be contacted on 1300 738 586.

For more information refer to: The role of Your Coordinator and Case Manager information sheet or Working with a case manager .

New to the scheme?

We run a number of workshops for providers who are new to the Scheme, and also for more experienced providers. See Training & workshops for more information.