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Scheme Knowledge Centre

For further information on the Motor Accident Injuries Scheme, guidelines and other information, please refer to the following documents.

Quarterly Reports

The MAI Scheme Quarterly Reports provide key statistics on the performance of the MAI Scheme to date:

Compliance framework

The Compliance Framework outlines how the MAI Commission undertakes its regulatory role.

The MAI Commission reports on general compliance activities in its Annual Report, annexed to the Chief Minister, Treasury, Economic Development Directorate (CMTEDD) Annual Report. Please visit the Publications page for CMTEDD. Reports on compliance activities prepared by the MAI Commission may be published on this page.

Assurance Audit

As part of the Insurer Compliance and Assurance Program, the MAI Commission conducts an annual audit to assess insurer compliance with legislation. Auditors sample a cross section of accident files that fall within a relevant time period and relevant to the audit scope. In 2024, the audit was on the approval of treatment and care for motorists, cyclists and pedestrians injured in ACT accidents that involved at least one motor vehicle. That audit concluded that the files sampled demonstrated generally a high level of compliance with the guidelines when approving treatment and care. The 2025 audit was on internal review, with three activities undertaken by the auditors of files that had at least one internal review request, along with a selection where a complaint had been recorded by an insurer. A mixed level of compliance was found across the insurers and recommendations have been made as appropriate.

Overview of the MAI Scheme

To find out more about the MAI Scheme, please visit the Your MAI insurance page and the Make an MAI application page.

MAI Scheme guidelines

To read about the MAI Scheme guidelines, please visit the ACT Legislation website.

MAI Insurance Premiums

For further information about MAI insurance premiums, please visit the How MAI insurance premiums are set page.

The Handling of Funeral Benefits Applications

To read about the MAI Scheme’s “No Wrong Door” approach to handling Funeral Benefits Applications, please see this policy statement.

Guides and information sheets

The Indexation Guide is a biannual publication that explains the indexation process and summarises its impact on key dollar amounts under the MAI Scheme (e.g. income replacement benefits).

This pack explains key details about Quality of Life Benefit:

These tables summarise the impact of indexation on the dollar amount of Quality of Life Benefit and Quality of Life Benefit Damages (extract from the Indexation Guide):

These two factsheets provide an overview of recovery plans. One is tailored for the needs of injured people and the other for general practitioners:

This factsheet provides information for people injured in a motor accident that need their approved medical treatment for longer than 5 years:

How to apply for support and understand what is available

To learn more about how to apply for support and understand what is available, please visit the Make an MAI application page.