Disability, Housing and Community Services

OUTPUT CLASS 1: DISABILITY, HOUSING AND COMMUNITY SERVICES
PRINCIPAL MEASURES	
OUTPUT 1.1: dISABILITY SERVICES AND pOLICy 	
Description:	Provision of high quality community based, consumer focused disability services through government and non-government service providers to meet the accommodation support, community access, community support, respite care and wellbeing needs of people with moderate to severe disabilities.	

Measures	2004-05
Target1	2004-05 
Estimated 
Outcome	
Quantity			
•	Accommodation Support (number of clients)2	300	327	
•	Community Support (number of people accessing service)2	380	340	
•	Community Access (hours of service)2	96  942	100  696	
•	Respite – Centre Based (number of bed nights)3	8  000	8  378	
•	Respite – In own home (number of hours)2
	23  000
	23  658
	
Quality/Effectiveness			
Service providers implement the National Disability Service Standards	100%	95%	
Number of service visits conducted by contract managers
	60
	60
	
Timeliness			
Contract payments disbursed within contracted timeframe
	100%	99%	
Cost			
Cost per 1 000 head of population ($’000)4	$161.06	$167.59 	
			
TOTAL COST ($’000)3	$52  938.0 	$54  573.0 	
GOVERNMENT PAYMENT FOR OUTPUTS ($’000)5	$50  938.0 	$51  998.0 	
Notes
1.	The 2004‑05 Targets have been revised to reflect the impact of the 4 November 2004 Administrative Arrangement Order and Appropriation Act 2004-2005 (No. 2) where applicable.
2.	This variation from target is a result of additional client’s through Disability ACT’s 2004-05 funding round.
3.	The variation from target is the result of an additional client for one year with Hartley Lifecare.
4.	The population estimate for 1 July 2005 is 325,641.
5.	The higher Government Payment for Outputs reflects funding brought forward from 2003‑04.

OUTPUT CLASS 1:  DISABILITY, HOUSING AND COMMUNITY SERVICES
PRINCIPAL MEASURES	
OUTPUT 1.2:  COMMUNITY DEVELOPMENT SERVICES AND POLICY	
Description:	Provision of support and resources for a variety of community development activities, including crisis and transitional accommodation and related services, administration of Territorial funding for a range of concessions and benefits to low income earners, and management of community facilities.	

Measures	2004-05 
Targets1	2004-05 
Estimated 
Outcome	
Quantity			
Total number of service contracts/agreements administered:			
•	Community Services Program (CSP)2	26	29	
•	Supported Accommodation Assistance Program  (SAAP)	28	28	
•	Concessions3	18	36	
Number of service visits conducted by contract managers	110	110	
Number of community facilities leased	39	39	
Development of Community Engagement policy/strategy/programs	1	1	
Development of Multicultural policy/strategy/programs
	7
	7
	
Quality/Effectiveness			
Funded organisations’ satisfaction with government contract administration (as measured by annual survey)	80%	80%	
Tenant satisfaction with management of community facilities (as measured by annual survey) 
	80%
	80%
	
Timeliness			
Payments made by the department within 28 days of receipt of account from agencies administering concessions or benefits4	90%	80%	
Contract payments disbursed within contracted timeframes
	95%
	95%
	
Cost 			
Concession or benefit administration as a percentage of total funding allocated	0.90%	0.95% 	
Value of payments for CSP services ($’000)	$4  888	$5  000	
Value of payments for SAAP services ($’000)5	$14  248	$14  940	
Value of concessions ($’000)	$25  455 	$25  145 	
Cost per 1,000 head of population ($’000)6	$81.64 	$84.57 	
			
TOTAL COST ($’000)5	$26  834.0	$27  539.0 	
GOVERNMENT PAYMENT FOR OUTPUT ($’000)	$25  783.0	$25  781.0  	
Notes
1.	The 2004‑05 Targets have been revised to reflect the impact of the 4 November 2004 Administrative Arrangement Order and Appropriation Act 2004-2005 (No. 2) where applicable.
2.	The increase reflects Community Services’ management of the Carers Recognition Grants Program.
3.	More providers have entered the ACT Spectacles and Seniors Spectacles Scheme giving consumers more choice.
4.	The expected outcome for the year reflects the overall increase in the number of invoices received form the previous financial year.
5.	The higher cost reflects expenditure from unspent SAAP funds rolled over from previous years.
6.	The population estimate for 1 July 2005 is 325,641.

OUTPUT CLASS 1: DISABILITY, HOUSING AND COMMUNITY SERVICES
PRINCIPAL MEASURES	
OUTPUT 1.3:  THERAPY SERVICES 	
Description:	Provides therapy services for children with delays in development from birth to age 8 and people with disabilities aged from birth to 65 years, including counselling and support, and assistance with physical, intellectual, communication and other functional disabilities.  	

Measures	2004-05
Targets1	2004-05 
Estimated 
Outcome	
Quantity			
Therapy services provided (hours)2	55  472	44  148	
Establish and operate a Child and Family Centre
	1
	1
	
Quality/Effectiveness			
Client satisfaction with therapy services as measured by annual survey3	90%	80%	
Teacher satisfaction with consultation by therapy services in relation to the management of children with developmental delays and disabilities attending ACT Government primary schools3
	80%
	58%
	
Timeliness			
New referrals actioned within 5 working days
	95%
	97%
	
Cost			
Average cost per hour therapy services4	$161.58 	$203.27 	
Cost per 1,000 head of population ($’000)5	$31.20 	$31.53 	
			
TOTAL COST ($’000)	$10  256.0 	$10  267.0 	
GOVERNMENT PAYMENT FOR OUTPUT ($’000)	$9  970.0 	$9  970.0 	
Notes
1.	The 2004‑05 Targets have been revised to reflect the impact of the 4 November 2004 Administrative Arrangement Order and Appropriation Act 2004-2005 (No. 2) where applicable.
2.	The number of therapy hours is below target due to difficulties in recruiting appropriately qualified staff.  Staff levels are approximately 15 percent below the level budgeted for.
3.	Clients’ and teachers’ satisfaction survey reported deficiency in the timeliness of service.  This is directly related to the inability to recruit the full complement of staff budgeted for.
4.	The increase in average cost per hour of therapy services reflects a combination of a more accurate allocation of fixed costs to the service and a lower number of hours of therapy services provided during 2004—05 (See note 2).
7.	The population estimate for 1 July 2005 is 325,641.

OUTPUT CLASS 1: DISABILITY, HOUSING AND COMMUNITY SERVICES
PRINCIPAL MEASURES	
OUTPUT 1.4:  ORGANISATIONAL SERVICES	
Description:	The provision of a range of services supporting the Commissioner for Housing and Housing ACT including organisational governance and accountability, internal audit and review services, procurement, finance and budget services, workforce development and training, policy analysis and development and information technology services	

Measures	2004-05
Targets	2004-05 
Estimated 
Outcome	
Quantity			
Provision of key reports and publications
	18
	18
	
Quality/Effectiveness			
Commissioner for Housing’s and Housing ACT’s Executive satisfaction with quality as assessed by annual survey.
	90%
	90%
	
Timeliness			
Commissioner for Housing’s and Housing ACT’s Executive satisfaction with timeliness as assessed by annual survey.
	90%
	90%
	
Cost			
Cost of services ($’000)	3  781.0	3  885.0	
			
TOTAL COST ($’000)	$3  781.0	$3  885.0