Department of Urban Services

OUTPUT CLASS 1:  MUNICIPAL SERVICES
PRINCIPAL MEASURES	
OUTPUT 1.1:  CUSTOMER SERVICES AND INFORMATION	
Description:		Enhance Government service channels and manage the ongoing delivery of payment and library services to the community.  	

Measures 	2004-05
Targets1	2004-05
Estimated
Outcome	
Quantity			
Number of Shopfront financial transactions	610  000	610  000	
Number of Web based financial transactions	105  000	160  000	
Number of Voice based financial transactions	45  000	45  000	
Number of public library loans	2  600  000	2  600  000	
Number of public library customers	1  850  000	1  850  000	
Quality/Effectiveness			
Customer satisfaction with Canberra Connect services (annual survey)	85%	85%	
Customer satisfaction with public library services 	90%	90%	
Customer satisfaction with Legislative Assembly and Government Library services 	90%	90%	
Customer satisfaction with Women’s Information services
	90%
	90%
	
Timeliness			
Average queue wait times	Less than 12 minutes	Less than 12 minutes	
Call centre waiting time less than 20 seconds	80%	80%	
Portal availability (24 hours x 7 days) 	99%	99%	
Cost			
Cost of Projects and Initiatives	$3  555  000	$3  346  000	
Cost of Document Management Program	$1  396  000	$1  421  000	
Cost of Library and Information Services	$16  788  000	$16  934  000	
Cost of Online Services	$6  156  000	$6  375  000	
Cost of Shopfront and Call Services	$7  763  000	$7  938  000	
TOTAL COST ($’000)2	$34  404.0	$34  759.0	
GOVERNMENT PAYMENT FOR OUTPUT ($’000)2	$26  590.0	$26  420.0	
Notes
1.	The 2004‑05 Targets have been revised to reflect the impact of the 4 November 2004 Administrative Arrangement Order and Appropriation Act 2004-2005 (No. 2) where applicable.
2.	Total costs for the 2004‑05 Target and Estimated Outcome excludes the costs associated with purchasing library materials.  This change of accounting treatment is consistent with the capitalising of these purchases.

OUTPUT CLASS 1:  MUNICIPAL SERVICES
PRINCIPAL MEASURES	
OUTPUT 1.2:  ROADS	
Description:		This output provides infrastructure services including management of Territory and municipal roads, national highways, community paths, drainage, carpark facilities, traffic and street lights. 	

Measures 	2004-05
Targets1	2004-05 Estimated Outcome	
Quantity			
Territorial Roads
	Lane kilometres of planned maintenance. 	90	90	
Municipal Roads
	Lane kilometres of planned maintenance. 	95	95	
National Highways
	Lane kilometres of annual programmed maintenance. 	1	1	
Community Paths
	Square metres of path network maintenance. 	20  000	20  000	
Quality/Effectiveness			
% of customers satisfied with the management of infrastructure services 	76%	76%	
% of major traffic light faults repaired within 24 hours	100%	100%	
Street lighting system operating greater than 95%	100%	100%	
New assets achieve acceptable standards of design and construction	100%	100%	
Number of complaints from a given catchment in a 5 year ARI storm event 	Less than 10	Less than 10	
Cost			
Cost of territorial roads maintenance 	$9  823  594	$8  768  827	
Cost of municipal roads maintenance 	$6  675  082	$6  133  164	
Cost of national highway maintenance 	$727  826	$731  293	
Cost of community path maintenance2	$3  032  606	$3  534  580	
Cost of bridge and culvert maintenance 	$1  516  303	$1  523  526	
Cost of dimensions and mass enforcement 	$512  087	$509  782	
Cost of traffic light operations and maintenance	$2  108  491	$2  087  957	
Cost of street lighting 	$7  969  776	$7  942  337	
Cost of Traffic Minor New Works 	$796  322	$817  095	
Cost of traffic lines and signs	$2  304  781	$2  315  760	
Cost of stormwater maintenance	$3  536  904	$3  733  121	
Cost of Asset Creation 	$3  020  156	$2  779  878	
Cost of Asset Use 	$2  308  070	$2  274  419	
Cost of Policy and Planning 	$1  498  447	$1  284  382	
Cost of Quality Coordination 	$912  555	$925  879	
Depreciation cost 	$60  968  000	$60  526  000	
Bushfire Initiatives 	$550  000	$550 000	
2004-05 Second Appropriation Funding – Urgent Removal of Fire Damaged Trees3	$1  150  000	$2 450  000	
TOTAL COST ($’000) 	$109  411.0	$108  888.0	
GOVERNMENT PAYMENT FOR OUTPUT ($’000) 	$46  449.0	$45  428.0	
Notes
1.	The 2004‑05 Targets have been revised to reflect the impact of the 4 November 2004 Administrative Arrangement Order and Appropriation Act 2004-2005 (No. 2) where applicable.
2.	Additional path maintenance work has been requested due to strong community demand.
3.	Estimated outcome reflects additional funding being re-allocated from ‘Cost of territorial roads maintenance’ ($1.1m) and ‘Cost of Policy and Planning’ ($0.2m). 

OUTPUT CLASS 1:  MUNICIPAL SERVICES
PRINCIPAL MEASURES	
OUTPUT 1.3:  WASTE AND RECYCLING	
Description:		Provision of waste and recycling services including strategic advice and strategy development, household garbage and recycling services, the implementation of waste management development control measures, resource recovery and waste infrastructure management. 	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome	
Quantity			
Number of households serviced	129  000	129  000	
Tonnes of waste to landfill	200  000	200  000	
Quality/Effectiveness			
% of customers satisfied with collection services	98%	98%	
% of customers satisfied with disposal services at:			
–	Mugga landfill	95%	95%	
–	Mitchell Resource Management Centre	95%	95%	
% of recovered material of the total waste stream	73%	73%	
Timeliness 			
Supply of new and replacement of lost/stolen and damaged bins 	96%	96%	
Cost			
Green Waste acceptance, processing and recycling services	$612 000	$612  000	
-	Domestic Collection Services			
Recyclables processing	$1  319  325	$1  319  325	
Kerbside Garbage and Recycling and Multi Unit Hoppers	$7  145  625	$7  145  725	
Processing of Waste	$2  659  273	$2  659  273	
Policy and Planning, and Contract Management and Commissioning	$3  731  677	$3  572  677	
Depreciation2	$2  000  000	$1  344  000	
TOTAL COST ($’000)	$17  468.0	$16  653.0	
GOVERNMENT PAYMENT FOR OUTPUT ($’000)	$15  029.0	$14  747.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable. 
2.	The depreciation schedule has been revised following a revaluation of assets in June 2004.  The new target is now $1.344m due to the kerbside and recycling bins being fully depreciated.  There are no funding implications.

OUTPUT CLASS 1:  MUNICIPAL SERVICES
PRINCIPAL MEASURES	
OUTPUT 1.4:  CANBERRA URBAN PARKS AND PLACES	
Description:		Asset, sport and recreational facilities use and management services for urban parks, lakes, sportsgrounds, pools and public urban open space, including policy, management planning, setting standards; inventory, creation, acceptance and refurbishment of assets; commissioning of horticultural maintenance, cleaning and pool management services; approvals and inspections; plant issue scheme, and public use management services in ACT Forests reserves. 	

Measures 	2004-05
Targets1	2004-05 Estimated Outcome	
Quantity			
Number of Public Reports2	8  000	10  000	
Number of regulatory investigations	15  000	15  000	
Plant Issue Scheme			
Number of new registrations for Plant Issue Scheme	1  500	1  500	
Number of pool attendances	745  000	745  000	
Number of hours sportsgrounds hired	80  000	80  000	
Quality/Effectiveness			
Percentage of customers satisfied with:			
Experience provided by Town and District Parks	90%	90%	
Experience provided by District Sportsgrounds and Neighbourhood ovals	85%	85%	
Customers percentage level of satisfaction with key services delivered:			
Customer satisfaction as measured by annual CERM survey:			
–	Canberra Olympic Pool	80%	80%	
–	Manuka Baths	92%	92%	
–	Tuggeranong Lakeside Leisure Centre	82%	82%	
–	Dickson Aquatic Centre	90%	90%	
Timeliness			
Approvals to use public places (where other agencies are not involved) completed within fourteen working days	100%	100%	
Inspections completed within specified Standards  	95%	95%	
Percentage of work orders completed within specified timeframe: 			
–	Graffiti removal	95%	95%	
–	Horticultural and Cleaning	95%	95%	
–	Tree maintenance services 	70%	70%	
Cost			
Horticulture, cleaning and asset maintenance 	$24  323  883	$25  173  893	
Public place use, regulatory approvals and regulatory inspections 	$1  145  290	$1  148  250	
Pool subsidy and asset maintenance 	$785  458	$820  812	
Sportsground and Asset maintenance 	$5  518  452	$5  634  353	
Plant issue scheme 	$215  730	$220  550	
Commissioning, Contract Management and Asset Management	$3  956  591	$3  782  294	
Policy, Planning and Information Systems 	$521  161	$542  128	
Shopping Centre Refurbishment, Management of the capital works program and Acceptance of assets from Private Development 	$1  471  935	$1  602  105	
Sport and Recreation Facility Management	$1  285  266	$1  373  426	
Depreciation Cost 	$5  278  010	$5  764  000	
Cost of ACT Forests services	$2  302  000	$2  696  000	
Cost of Domestic Animal Services 	$1  343  600	$1  377  300	
Measures cont.	2004-05
Targets1	2004-05 Estimated Outcome	
Bushfire Initiatives 	$1  795  000	$2  058  000	
2003-04 Second Appropriation Funding – Fire Fuel Reduction3	$937  000	$1  718  000	
2004-05 Fire Fuel Reduction	$250 000	$250  000	
2004-05 Second Appropriation Funding – Water Rates	$200 000	$200  000	
2004-05 Second Appropriation Funding – Watering Young Trees	$150  000	$150  000	
TOTAL COST ($’000) 	$51  479.4	$54  511.0	
GOVERNMENT PAYMENT FOR OUTPUT ($'000) 	$44  782.0	$45  708.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.
2.	In 2004‑05 Canberra experienced a number of thunderstorms with associated high winds resulting in an increased number of public reports.  In addition to this there has been a significant increase in the number of tree related public enquiries relating to drought killed trees.
3.	Result reflects additional resources being made available for fire management planning and hazard reduction.  Funding has been allocated from internal resources with further funding provided from the Emergency Services Authority.

OUTPUT CLASS 2:  TRANSPORT
PRINCIPAL MEASURES	
OUTPUT 2.1: ROAD TRANSPORT REGULATION AND SERVICES	
Description:	The development of National road transport reforms and the provision of services to promote road user safety and road user service efficiency.  This includes regulation of driver competency, vehicle safety, parking practices, and heavy vehicle size and weight.	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome	
Quantity			
Service purchasing and contract management:			
–	Total vehicle inspections	61  600	61  600	
–	Audit of authorised inspection stations	40	40	
–	Audit of driver license testing providers	550	550	
–	Number of vehicles speed checked	30  000  000	30  000  000	
Quality/Effectiveness			
Percentage of parking infringement notices appealed	15%	15%	
Customer satisfaction with taxi services assessed by passenger surveys
	80%	80%	
Timeliness			
Parking Infringement Notice disputes resolved within 10 days	85%	85%	
Average queue waiting time	12 minutes or less	12 minutes or less	
Responding to public complaints about faulty ticket machine and parking meters within 60 minutes	85%	85%	
Inter-governmental arrangements and Commonwealth/State policy initiatives and reforms implemented within nationally agreed timeframes	100%	100%	
Government benchmark for waiting times for taxis met			
–	Standard	100%	100%	
–	WAT (Wheelchair Accessible Taxis)
	100%	100%	
Cost			
Cost of transport advice, inter-governmental initiatives regulation and purchasing transport services2	$8  402  005	$7  312  440	
Cost of parking services 	$4  570  860	$4  590  300	
Cost of vehicle safety 	$2  972  721	$2  986  513	
Cost of driver safety 	$962  447	$968  399	
Cost of customer services	$5  484  530	$5  895  447	
Cost of administering and regulating the public transport industry and purchasing public transport services	$217  437	$218  000	
TOTAL COST ($’000)	$22  610.0	$21  971.1	
GOVERNMENT PAYMENT FOR OUTPUT ($’000)	$21  891.0	$21  817.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.
2.	The taxi and hire car reforms and the halting of the planned auctioning of taxi licences have impacted estimated outcome.

OUTPUT CLASS 2:  TRANSPORT
PRINCIPAL MEASURES	
OUTPUT 2.2:  PUBLIC TRANSPORT	
Description:	Provision of public transport services.  	

Measures	2004-05 Targets1	2004-05 Estimated Outcome	
Quantity			
Public bus transport passenger boardings	16.5 million	16.5 million	
Public bus transport in-service hours
	557  000	557  000	
Quality/Effectiveness			
Customer satisfaction with ACTION as assessed by passenger surveys 
	82%	82%	
Timeliness			
Reliability of public transport services meeting minimum service levels 
	99%	99%	
Cost 			
Cost of transport advice 	$429  220	$415  195	
Cost of purchasing public transport services 	$863  059	$805  966	
-	Payments for public transport services			
–	Rural school service	$260  000	$260  000	
–	Services provided by ACTION	$49  053  750	$48  535  900	
–	Government Assisted School Transport Program	$725  000	$611  939	
2004-05 Second Appropriation Funding – Funding Reinstatement	$1  500  000	$1  500  000	
2004-05 Second Appropriation Funding – Diesel Fuel Supplementation	$2  300  000	$2  300  000	
TOTAL COST ($’000) 	$55  131.0	$54  429.0	
GOVERNMENT PAYMENT FOR OUTPUT ($’000) 	$54  340.0	$54  617.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.

OUTPUT CLASS 5:  FEE FOR SERVICE 
PRINCIPAL MEASURES	
OUTPUT 5.1 FEE FOR SERVICE ACTIVITIES	
Description:	This output includes Fee for Service activities undertaken by the Department including: 
-	horticultural and cleaning services, plant nursery and animal services; 
-	parking operations, motor vehicle and driver licensing services; and 
-	information management; services to other Government and non-ACT Government agencies (eg Education, NCA) such as horticultural maintenance, 
-	Facilities Management and Linen Services and corporate services to other Departments such as personnel, file management and courier services.  	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome	
Quantity			
Cityscape Services			
The number of contracts maintained where revenues received by Cityscape Services exceed $5,000 p.a. 	60	60	
Publishing Services			
The number of projects completed	1  350	1  350	
Records Services			
The number of files created 	21  000	21  000	
Yarralumla Nursery			
The number of plants grown 	530  000	530  000	
The number of plants sold 	455  000	455  000	
Linen Services			
Total tonnes of laundry sold	4,500	4,500	
Facilities Management			
Number of Customer Contracts/Service Level Agreements maintained	25	25	
Quality/Effectiveness			
Cityscape Services			
Third Party Accreditation of the Quality system achieved to conform with Australian and New Zealand Quality System Standards (ISO9002) for the provision of horticultural /maintenance services and cleaning public areas in the ACT	June 2005	June 2005	
Yarralumla Nursery			
Third Party Accreditation of the Quality system achieved to conform with Australian and New Zealand Quality System Standards (ISO9002) for the production, wholesale and retail of plants 	June 2005	June 2005	
Linen Services			
Percentage of Laundry requiring rewashing 	5% or less	5% or less	
Facilities Management			
Third party Accreditation of the Quality System achieved to conform with Australian and New Zealand Quality ISO 9001.2000 for: 			
-	Provision of maintenance services and construction work for clients, and	June 2005	June 2005	
-	Works management for building construction	June 2005	June 2005	
Timeliness			
Cityscape Services			
Services provided to clients within agreed timeframes	95%	95%	
Publishing Services			
Percentage of completed projects meeting target completion dates	95%	95%	
Records Services			
Measures cont.	2004-05 Revised Targets	2004-05 Estimated Outcome	
Files created within two working days of original request	100%	100%	
Yarralumla Nursery			
The fulfilment of orders exceeding the value of $15,000 within agreed timeframes 	95%	95%	
Facilities Management			
Works Management Projects over $0.1m completed within specified timeframes 	90%	90%	
TOTAL COST ($’000) 	$39  549.0	$40 678.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.

OUTPUT CLASS 5:  FEE FOR SERVICE 
PRINCIPAL MEASURES	
OUTPUT 5.2: PROPERTY	
Description:	The strategic management of ACT Government owned and leased office properties and surplus properties to ensure sustainable use and best return to the community. 	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome	
Quantity			
Property (Whole of Government)			
-	Total office area managed – owned 	35 000 m2	35 000 m2	
-	Total non-office area managed – owned 	50 500 m2	50 500 m2	
-	Total office area managed – leased 	46 500 m2	46 500 m2	
-	Total office area managed – leased 	3 400 m2	3 400 m2	
-	Number of surplus properties managed 	15	15	
-	Area leased to non-government organizations 	23 000 m2	23 000 m2	
Quality/Effectiveness			
Government-Owned Offices Occupied	99%	99%	
Policy Advice and Ministerial Support			
Advice rated satisfactory or above according to ACT government Policy Performance Measures	100%	100%	
TOTAL COST ($’000)	$27  868.0	$30  368.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.

Discontinued Outputs
The Administrative Arrangement Order 2004 (No. 5) made on 4 November 2004 moved the following Outputs to the Chief Minister’s Department.  The Estimated Outcome information below reflects the results for the period from the beginning of the 2004‑05 financial year until 4 November 2004.  
The Estimated Outcome information for the period 5 November 2004 to 30 June 2005 is reported separately under the Chief Minister’s Department.

OUTPUT CLASS 3:  ENVIRONMENT AND HERITAGE
PRINCIPAL MEASURES	
OUTPUT 3.1:  ENVIRONMENTAL MANAGEMENT AND REGULATION	
Description:		Development of policy frameworks consistent with the principles of ecologically sustainable development.  Provision of legislation and advice on the management and protection of the environment.  Regulatory reform concerning air, water and hazardous materials management.  Environmental regulation, protection and monitoring (including Environment Management Authority and Conservator of Flora and Fauna). Delivery of regulatory activities required for management of natural resources. 	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome	
Cost			
Cost of legislation review 	$69  111	$69  111	
Cost of implementation of Greenhouse Strategy 	$118  501	$118  501	
Cost of management of water resources 	$522  689	$522  689	
Cost of management of environment protection 	$1  360  149	$1  360  149	
Cost of Managing Delivery of Australian Government National Resource Management funding programs in the ACT in 2004-05 	$58  218	$58  218	
Cost of solar hot water heater rebates 	$142  731	$142  731	
Contributions to National programs for control of pest animals, pest plants and exotic diseases 	$65  816	$65  816	
2003-04 Third Appropriation Funding – Implementation of Water Resources Strategy 	$383  116	$383  116	
TOTAL COST ($’000) 	$2  720.3	$2  720.3	
GOVERNMENT PAYMENT FOR OUTPUT ($’000) 	$2  881.9	$2  881.9	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.

OUTPUT CLASS 3:  ENVIRONMENT AND HERITAGE
PRINCIPAL MEASURES	
OUTPUT 3.2:  NATURE CONSERVATION AND LAND MANAGEMENT	
Description:		The delivery of sustainable management of natural and cultural resources.  The management of the environment grants program.  Support for environmental community volunteer programs.  Provision of visitor services in nature parks.  The conduct of ecological surveys and provision of scientific advice for policy development.  	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome 	
Quantity			
Provide support to ACT Parkcare, Landcare and volunteer groups including the development of works programs and participation in volunteer events.  	15 groups	15 groups	
Number of Park Care Groups activities supported	167	167	

Cost			
Cost of nature conservation services 	$4  024  343	$4  025  343	
Cost of wildlife research and monitoring services 	$653  037	$653  037	
Cost of education, communication and recreation 	$416  939	$416  939	
Cost of conservation advice and other activities including committee support, asset management, ACT Environment Grants Program administration and management planning 	$446  985	$446  985	
Bushfire Initiatives 	$296  796	$296  796	
Insurance Related Bushfire Costs 	$229  910	$229  910	
2003-04 Third Appropriation Funding – Cotter Precinct, Tidbinbilla Nature Reserve, Fencing, Revegetation Works, Conservation Works, Fire Fuel Management and the Fire Management Unit 	$770  826	$770  826	
TOTAL COST ($’000) 	$6  838.8	$6  839.8	
GOVERNMENT PAYMENT FOR OUTPUT ($’000) 	$6  093.0	$6  093.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.

OUTPUT CLASS 3:  ENVIRONMENT AND HERITAGE
PRINCIPAL MEASURES	
OUTPUT 3.3:  HERITAGE	
Description:		Management of designated heritage resources, administration of heritage legislation and the support and promotion of heritage activities through grants and related programs.  This includes liaison with local Aboriginal communities about Aboriginal sites and issues. 	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome 	
Quantity			
Provide secretariat support to the ACT Heritage Council and Task Force for an estimated number of meetings 	6	6	
Manage ACT Heritage Assets
	7
	7
	
Timeliness			
Annual Grants advice submitted to Minister	August 2004	August 2004	
TOTAL COST ($’ 000) 	$603.9	$603.9	
GOVERNMENT PAYMENT FOR OUTPUT ($’ 000) 	$439.1	$439.1	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.

OUTPUT CLASS 4:  ARTS AND CULTURAL SERVICES 
PRINCIPAL MEASURES	
OUTPUT 4.1:  artsACT	
Description:		The provision of policy advice to the ACT Government on arts, festivals, cultural planning, cultural program and cultural tourism issues.  Develop and implement government policies and strategies related to these areas.  Provision of administrative and professional support to Ministerial Advisory Bodies and Committees and administer related programs. 	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome 	
Cost			
Cost of Cultural Program Activities	$2  024  667	$2  024  667	
Cost of Arts Activities 	$2  300  333	$2  300  333	
TOTAL COST ($’000) 	$4  325.0	$4  325.0	
GOVERNMENT PAYMENT FOR OUTPUTS ($’000)	$4  506.0	$4  506.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.

EXPENSES ON BEHALF OF THE TERRITORY	
EBT 1.1:  OFFICE OF THE COMMISSIONER FOR THE ENVIRONMENT	
Description:		The payment to the Office of the Commissioner for the Environment is for the provision of the State of the Environment report by the Territory and its agencies, conducting investigations as directed by the Minister responsible for the environment, and conducting investigations where the Commissioner considers actions by a Territory agency would have a substantial impact on the environment of the Territory.  	

Measures 	2004-05 Targets1	2004-05 Estimated Outcome	
Timeliness			
Report on uptake by Government on recommendations in SoE and special reports to Commissioner	Sept 2004	Sept 2004	
Report on complaints about management of the environment by the Territory or a Territory agency	Sept 2004	Sept 2004	
Cost			
Total cost of investigations ($’000) 	$25  270	$25  270	
Cost of operations of the Office of the Commissioner for the Environment 	$107  730	$107  730	
TOTAL COST ($’000)	$133.0	$133.0	
THE EXPENSES ON BEHALF OF TERRITORY ($’000)	$98.0	$98.0	
Notes
1.	The 2004‑05 targets have been revised to reflect the impact of the Appropriation Act 2004-2005 (No. 2) and the impact of the Administrative Arrangement Order of 4 November 2004 where applicable.