ACT Government | ACT Department of Treasury | Minister

Claims Management

ACTIA Claims Management Team

Partnership in a well managed claim

Notifications

What happens if I fail to Notify?

Claim Forms

Reports

ACTIA Claims Management Team

The ACTIA Claims Management Team (CMT) is the resource the ACT Government has positioned to assist agencies manage losses or potential losses.

To contact the CMT, click here to go to the Contacts page.

The ACTIA CMT has technical expertise and experienced staff to support agencies defend potential liabilities or to reinstate losses.

While agencies manage minor losses within customer service or maintenance structures and budgets; ACTIA is available to supply the insurance coverage and claims management support to address the more substantial matters of cost or liability.

In the more catastrophic events (i.e. 2003 bushfire claim) the CMT will manage the International Reinsurance interactions on behalf of agencies.

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Partnership in a well managed claim;

ACTIA will direct traffic and finance claims management
Agency staff will support claims management initiatives by suppling file documents, and releasing appropriate staff to make statements and support claim preparations.
ACTIA will co ordinate diverse activities.

Effective claims management is dependent on a commitment to partnership between agencies and ACTIA. The cornerstone of that partnership is the early notification of incidents.

In Partnership with the ACTIA

All expenses above your deductible will be met by ACTIA.
After consultation with you the CMT may appoint:
- Legal representation
- Loss adjusters
- Assessors
- Expert witnesses
- Other external resources considered necessary to expedite the claim

ACTIA will meet all costs and expenses of appointments.